We value the opinions of our customers and clients and are committed to providing a professional service at all times. If something does not go as well as expected, we want to hear about it. Our complaint handling procedure is outlined below:

In the first instance you should write to the Property Manager, giving full details of your complaint. Once your complaint has been received, we will acknowledge receipt within 7 working days and inform you of the person dealing with your complaint. An investigation will then be undertaken and you will receive a response to your complaint within 28 working days.

If you are not satisfied with the response given by the Property Manager, or the matter remains unresolved, you can escalate your complaint to the Group Company Secretary for an assessment to be carried out of the issue raised, and you will be provided with a response following their review. You can email via groupcompanysecretary@workman.co.uk  or write to us at the following address:

Nick Kemp – Group Company Secretary
Workman LLP
80 Cheapside
London
EC2V 6EE

A full and final investigation will be undertaken at this point, and a written response will be sent to you within 28 working days detailing the firm’s final viewpoint.

If you remain dissatisfied with our company’s final viewpoint you can then refer your case to the Property Redress Scheme (PRS) for an external review. Alternatively, you can write to them at the following address:

Property Redress Scheme

Premiere House
1st Floor Lumiere
Elstree Way
Borehamwood
WD6 1JH

Tel: 0333 321 9418

Email: indo@theprs.co.uk

Click here to download a copy of our Customer Complaint Procedure.